Scanning hit for the future of postal services and customer experience

I've been working on a bit of research about the future of mail and couriers. One of the coolest bits of research I found is MyPostcard. MyPostcard is actually a scanning hit for a trend I've been following for a hospitality company. The hospitality industry has been focused on customer experience, experience design, and the role … Continue reading Scanning hit for the future of postal services and customer experience

A Butterfly Flaps Its Wings in Asia

Writing about strategic foresight in plain language was certainly more difficult than I expected. However, I finally feel like I can write my foresight book. I have a topic, and at least five of the chapters will be based in large part on these articles--without all the disaster preparedness stuff of course. However, that book … Continue reading A Butterfly Flaps Its Wings in Asia

Black Swans and Other Cliches

My articles for Prepare with Foresight have been focused on communicating strategic foresight in very everyday language. I'm not always convinced I've stripped my writing of academic or professional jargon without patronizing my audience. However, strategic foresight is not enough of a household concept yet to be able to communicate it without a little jargon. Here's … Continue reading Black Swans and Other Cliches

Learn more from your future than you do from your past

Verne Wheelwright is a pioneer in using foresight for personal development. The same methods that corporations and governments have used for the past decade are just as relevant for personal use as they are for shaping macro futures. Many self help authors want readers to connect to their future selves, but none of them offer any … Continue reading Learn more from your future than you do from your past