Scanning hit for the future of postal services and customer experience

I’ve been working on a bit of research about the future of mail and couriers. One of the coolest bits of research I found is MyPostcard.

MyPostcard is actually a scanning hit for a trend I’ve been following for a hospitality company. The hospitality industry has been focused on customer experience, experience design, and the role tech plays in curating these experiences. Especially with luxury brands, the success is in the details.

People are buying tailored suits. They are buying more hand-made products. Bespoke products and services are the leaders at the moment. Customers are wanting concierge service from personal butlers. There are modern accommodations that are treating the staff like servants from an upstairs/ downstairs drama. Nostalgia is a key driver, but so too is the desire for high-quality, personalized experiences that technology just doesn’t quite deliver.

MyPostcard is a perfect example of how tech can enable and even drive this trend. First, the app for Android or Apple has a great user experience. It’s easy to upload images, write text, and even sign the card.

You can choose from postcards, greeting cards, XXL greeting cards, or photo prints. You can also order them in bulk. The XXL cards are very cool. I sent two to my parents in the states from here in Hawkes Bay, New Zealand. They print photos of the kids all the time, but the cards of our own design featuring photos of the kids and the kids’ signatures/ drawings gave them a special thrill. It was an inexpensive gift that will pay dividends in maintaining relationships between my parents and their grandchildren. My kids love the postcards I sent them too. The app is so easy, even my parents have learned how to use it and send some to my kids.

This is the kind of experience that is both nostalgic and modern. Although society is still pushing toward being completely paperless for all the bills and correspondence that used to flood the mail services, customers still need mail and courier services. This need is expected to continue until Amazon Prime Air can handle all of our delivery needs. By then, it will be the United States of Amazon, right? Until then, little touches like these will add value to personal relationships, client relationships, etc.

I should also include that businesses have long offered personalized cards and gifts. Moonpig is one example that has offered online orders since their launch to deliver anywhere in the world. However, MyPostcard is less expensive, and it has a much easier and pleasant UX. MyPostcard offeres the typical greeting card templates if that’s what you want, but their focus is on sharing your images and helping you create your own card from scratch.

I’m working on a more professional post, but I wanted to share my unique code. If you want to try out MyPostcard, enter my code, TVHESH, after creating a new account. You’ll get $3 and I’ll get $3 too. It’s a great way to stay in contact with people.

I've got mail from MyPostcard
I’ve got mail from MyPostcard
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